Data Protection & Privacy

Jili Live Privacy Policy

Your privacy matters to jili live. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have as a player in Bangladesh.

Last Updated: January 2025 Applies to Bangladesh Players

How Jili Live Protects Your Data

These cards cover the key points of the jili live privacy policy. They're a summary — please read the full policy below for complete details.

🔐
SSL Encryption on All Data

Every piece of data you share with jili live — from registration details to payment information — is protected by 256-bit SSL encryption. This means your data is unreadable to anyone intercepting it in transit between your device and the jili live platform.

🚫
No Data Sold to Third Parties

Jili live does not sell your personal data to advertisers, data brokers, or any other third parties for commercial purposes. Your information is used only to operate your account, process payments, and improve the jili live platform experience for Bangladesh players.

🎯
Data Collected Only as Needed

Jili live follows a data minimisation approach — we only collect the personal information that is genuinely necessary to provide our services. We don't ask for data we don't need, and we don't keep data longer than required for the purposes it was collected for.

👁️
Full Transparency on Data Use

This privacy policy tells you exactly what data jili live collects, why it's collected, who it may be shared with, and how long it's kept. There are no hidden data practices at jili live. If something changes, we'll update this policy and notify you.

Your Rights Are Respected

As a jili live player, you have the right to access, correct, or request deletion of your personal data. You can also object to certain types of data processing. Jili live takes these rights seriously and has a clear process for handling data requests from Bangladesh players.

🍪
Cookie Use Explained Clearly

Jili live uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We explain exactly which cookies are used and why. You can manage your cookie preferences through your browser settings at any time.

This Privacy Policy explains how jili live collects, uses, stores, and protects the personal data of players who use the jili live platform — including the website, mobile app, games, and sportsbook. It applies to all players accessing jili live from Bangladesh and any other permitted location.

Jili live is committed to handling your personal data responsibly and transparently. We understand that privacy is important to our players, and we want you to feel confident that your information is in safe hands when you use jili live. Please read this policy carefully. If you have any questions, the jili live support team is available 24/7.

01 Introduction

Jili live operates as an online gaming and sports betting platform serving players in Bangladesh. When you create an account, make a deposit, place a bet, or simply browse the jili live website, certain personal data is generated and collected. This policy tells you exactly what that data is and what happens to it.

By registering an account or continuing to use jili live, you confirm that you have read and understood this Privacy Policy. If you do not agree with how jili live handles personal data, you should not use the platform. You can contact the jili live support team at any time with privacy-related questions or requests.

Your Consent: Where jili live relies on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

02 Data We Collect

Jili live collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the jili live website or app, and occasionally from third-party sources such as payment providers and identity verification services.

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Email address, phone number, residential address Registration form, account settings
Financial Data Payment method details, transaction history, deposit and withdrawal records Payment processing, account activity
Technical Data IP address, device type, browser type, operating system Automatically via cookies and server logs
Usage Data Games played, bets placed, session duration, pages visited Automatically via platform analytics
Communications Data Support chat transcripts, emails sent to jili live Customer support interactions

Jili live does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, or health information. If you voluntarily disclose such information — for example, when requesting responsible gaming support — it will be handled with the highest level of care and used only for the purpose for which it was shared.

03 How We Use Your Data

Jili live uses the personal data we collect for the following purposes:

  • Account management: To create, maintain, and secure your jili live account, including verifying your identity and age.
  • Payment processing: To process deposits, withdrawals, and refunds through your chosen payment method such as bKash or Nagad.
  • Platform operation: To deliver the games, sportsbook, and other services available on jili live.
  • Customer support: To respond to your queries, complaints, and requests through live chat or email.
  • Responsible gaming: To monitor gaming patterns and intervene where there are signs of problem gambling, in line with our Responsible Gaming policy.
  • Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the jili live platform.
  • Marketing communications: To send you promotional offers and updates about jili live, where you have opted in to receive them. You can opt out at any time.
  • Platform improvement: To analyse how players use jili live so we can improve the experience, fix bugs, and develop new features.

Marketing Opt-Out: If you no longer want to receive promotional emails or messages from jili live, you can unsubscribe at any time using the link in any marketing email, or by contacting the support team directly.

04 Legal Basis for Processing

Jili live processes your personal data on one or more of the following legal grounds:

  • Contract performance: Processing is necessary to fulfil the contract between you and jili live — for example, to operate your account and process your bets.
  • Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
  • Legitimate interests: Processing is necessary for jili live's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
  • Consent: For certain types of processing — such as sending marketing communications — jili live relies on your explicit consent. You can withdraw this consent at any time.

05 Data Sharing

Jili live does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this policy:

  • Payment providers: Such as bKash, Nagad, and Rocket, to process your deposits and withdrawals securely.
  • Identity verification services: To verify your age and identity as required by platform policy.
  • Game providers: Third-party game studios whose games are available on jili live may receive limited technical data necessary to deliver the game experience.
  • IT and security providers: Companies that help jili live maintain platform security, prevent fraud, and manage technical infrastructure.
  • Regulatory and law enforcement authorities: Where jili live is legally required to disclose information — for example, in response to a court order or regulatory investigation.

Third-Party Standards: All third parties who receive data from jili live are required to handle it securely and in accordance with applicable data protection standards. Jili live does not permit third parties to use your data for their own marketing purposes.

06 Data Retention

Jili live retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

  • Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, to comply with legal and regulatory obligations.
  • Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with anti-money laundering requirements.
  • Support communications: Retained for up to 3 years from the date of the interaction.
  • Marketing data: Retained until you opt out of marketing communications, after which it is deleted or anonymised.
  • Technical and usage data: Typically retained in identifiable form for up to 2 years, after which it may be anonymised for analytical purposes.

When personal data is no longer required, jili live securely deletes or anonymises it so that it can no longer be linked back to you.

07 Your Rights

As a jili live player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the jili live support team at [email protected].

👁️
Right of Access

Request a copy of the personal data jili live holds about you.

✏️
Right to Rectification

Ask jili live to correct any inaccurate or incomplete personal data.

🗑️
Right to Erasure

Request deletion of your personal data, subject to legal retention requirements.

⏸️
Right to Restriction

Ask jili live to restrict processing of your data in certain circumstances.

📦
Right to Portability

Receive your personal data in a structured, machine-readable format.

🚫
Right to Object

Object to processing based on legitimate interests, including direct marketing.

Response Time: Jili live aims to respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, and you will be notified if this is the case.

08 Cookies

Jili live uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help jili live recognise you, remember your preferences, and understand how you use the platform.

  • Essential cookies: Required for the jili live platform to function. These include session cookies that keep you logged in. They cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options to personalise your jili live experience.
  • Analytics cookies: Help jili live understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised where possible.
  • Marketing cookies: Used to deliver relevant promotional content about jili live. These are only set if you have consented to marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the jili live platform.

09 Security Measures

Jili live takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure:

  • 256-bit SSL encryption on all data transmitted between your device and the jili live platform.
  • Secure, access-controlled servers with regular security audits and penetration testing.
  • Two-factor authentication available for all jili live accounts to add an extra layer of login security.
  • Staff access to personal data is restricted on a need-to-know basis, with all access logged and monitored.
  • Regular staff training on data protection and security best practices.

Your Responsibility: While jili live takes every reasonable precaution to protect your data, you are also responsible for keeping your account credentials secure. Never share your jili live password with anyone, and contact support immediately if you suspect your account has been compromised.

10 Children's Privacy

Jili live is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If jili live becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered on jili live or provided personal data to the platform, please contact the support team at [email protected] immediately so we can investigate and take appropriate action.

11 Changes to This Policy

Jili live may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how your data is used, jili live will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of jili live after the updated policy is published constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how jili live handles your personal data, please get in touch:

The jili live support team aims to respond to all privacy-related enquiries within 30 days. For urgent matters, live chat is the fastest way to reach us.

Play with Confidence on Jili Live

Now that you know how jili live protects your privacy, create your free account and start playing. Your data stays secure, your experience stays smooth — that's the jili live promise to every Bangladesh player.

18+ only. Please play responsibly. Responsible Gaming