Jili Live Terms and Conditions

01 Acceptance of Terms

By accessing jili live — whether through the website, the mobile app, or any other channel — you are confirming that you accept these Terms and Conditions without reservation. Your acceptance is effective from the moment you first access the platform, regardless of whether you have completed registration.

These Terms apply alongside any additional rules, policies, or guidelines published on jili live, including the Privacy Policy, Responsible Gaming Policy, and any game-specific rules. In the event of a conflict between these Terms and any other document, these Terms take precedence unless explicitly stated otherwise.

02 Eligibility

To open and use a jili live account, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing jili live from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be listed on any self-exclusion register or have previously been excluded from jili live.
• You must be acting on your own behalf and not as an agent or representative of any third party.
• You must not be an employee, contractor, or close family member of a jili live employee.

Jili live reserves the right to request proof of eligibility at any time. If you cannot provide satisfactory proof, jili live may suspend or close your account and withhold any balance pending investigation.

03 Account Registration

To access the full range of jili live services, you must register an account. During registration, you are required to provide accurate, complete, and up-to-date personal information. Providing false information is a breach of these Terms and may result in account closure.

• Each player is permitted to hold only one jili live account. Multiple accounts are not permitted under any circumstances.
• You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone.
• You must notify jili live immediately if you suspect unauthorised access to your account.
• Jili live accounts are personal and non-transferable. You may not sell, transfer, or assign your account to another person.
• You must keep your registered contact details — including email address and phone number — current and accurate at all times.

Jili live may require you to verify your identity before activating your account or processing certain transactions. Verification documents may include a national ID, passport, or other government-issued identification accepted in Bangladesh.

04 Deposits and Withdrawals

Jili live supports a range of payment methods commonly used by players in Bangladesh, including bKash, Nagad, and Rocket. All deposits and withdrawals are subject to the following conditions:

• Deposits are credited to your jili live account balance promptly after confirmation from the payment provider.
• The minimum deposit amount is stated on the deposit page and may vary by payment method.
• Withdrawals will be processed to the same payment method used for the deposit where technically possible.
• Jili live may require identity verification before processing any withdrawal request.
• Withdrawal processing times vary by payment method. Jili live aims to process approved withdrawals within 24 hours.
• Jili live does not accept deposits from third-party accounts. All funds must come from a payment method registered in your own name.
• Any fees charged by your payment provider in connection with deposits or withdrawals are your responsibility.

05 Bonuses and Promotions

Jili live offers various bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus rules set out here.

• All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn.
• Wagering requirements, eligible games, minimum odds, and expiry periods are stated in the individual promotion terms.
• Jili live reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Only one welcome bonus may be claimed per player, household, device, or IP address.
• Bonuses may not be combined unless explicitly stated in the promotion terms.
• Jili live reserves the right to reclaim bonus funds and associated winnings if it determines that a bonus has been claimed in bad faith or in violation of these Terms.
• Players who have self-excluded or set deposit limits may not be eligible for certain promotions.

06 Betting and Gaming Rules

All bets and game rounds placed on jili live are subject to the specific rules of the relevant game or market, as well as the general rules below:

• Once a bet is confirmed on jili live, it cannot be cancelled or amended unless the platform explicitly provides a cash-out or edit option for that market.
• Jili live reserves the right to void bets placed on markets that were offered in error, including incorrect odds or market descriptions.
• In the event of a technical fault during a game round or bet settlement, jili live will investigate and apply a fair resolution. The platform's decision is final.
• Minimum and maximum bet limits apply to all markets and games on jili live. These limits are displayed at the point of placing a bet.
• Jili live uses certified random number generators for all casino games to ensure fair and unpredictable outcomes.
• Live dealer game results are determined by the physical outcome of the game as dealt or spun by the dealer. Jili live is not responsible for errors made by third-party live game providers.

07 Prohibited Conduct

The following activities are strictly prohibited on jili live and will result in immediate account suspension and potential legal action:

• Using automated software, bots, scripts, or any other tool to interact with jili live in a way not intended for human players.
• Exploiting software bugs, errors, or vulnerabilities in the jili live platform for financial gain.
• Colluding with other players to gain an unfair advantage in any game or market.
• Engaging in any form of match-fixing, spot-fixing, or insider betting on sports markets.
• Using jili live for money laundering or any other illegal financial activity.
• Providing false identity information or impersonating another person.
• Attempting to access another player's account without authorisation.
• Harassing, threatening, or abusing jili live staff or other players through any communication channel.

08 Account Suspension and Closure

Jili live reserves the right to suspend, restrict, or permanently close any account at its discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Failure to provide requested verification documents within a reasonable timeframe.
• At the player's own request, including self-exclusion requests under the Responsible Gaming policy.
• Inactivity — accounts with no login activity for 12 consecutive months may be subject to dormancy procedures.

If your account is closed due to a breach of these Terms, any balance in the account may be forfeited. If your account is closed for any other reason, jili live will return your remaining real-money balance after deducting any applicable fees, provided your identity has been verified.

09 Responsible Gaming

Jili live is committed to promoting responsible gaming among all players in Bangladesh. The platform provides a range of tools to help players manage their gaming activity:

• Deposit limits — set daily, weekly, or monthly limits on how much you can deposit.
• Session time reminders — receive notifications after a set period of play.
• Cooling-off periods — take a short break from jili live without permanently closing your account.
• Self-exclusion — permanently exclude yourself from jili live if you feel your gaming is out of control.

These tools are available directly from your account settings on jili live. If you need help accessing them or want to speak to someone about your gaming, the jili live support team is available 24/7. You can also find more information on the dedicated Responsible Gaming page.

10 Privacy and Data

Jili live collects and processes personal data in accordance with its Privacy Policy. By using jili live, you consent to the collection, storage, and use of your personal data as described in that policy. Key points include:

• Jili live collects personal data necessary for account registration, identity verification, and payment processing.
• Your data will not be sold to third parties for marketing purposes.
• Jili live may share data with payment processors, identity verification providers, and regulatory authorities where required.
• You have the right to request access to, correction of, or deletion of your personal data held by jili live, subject to legal retention requirements.

For full details on how jili live handles your data, please read the Privacy Policy.

11 Intellectual Property

All content on the jili live platform — including but not limited to logos, game graphics, software, text, images, and interface design — is the intellectual property of jili live or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

• You may not copy, reproduce, distribute, or create derivative works from any jili live content without prior written permission.
• You may not reverse-engineer, decompile, or attempt to extract the source code of any jili live software.
• The jili live name, logo, and brand marks are protected trademarks and may not be used without authorisation.

12 Limitation of Liability

To the fullest extent permitted by applicable law, jili live shall not be liable for:

• Any loss of profits, revenue, data, or goodwill arising from your use of the platform.
• Interruptions to service caused by technical faults, maintenance, or circumstances beyond jili live's reasonable control.
• Losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure.
• The accuracy or completeness of any information provided on the platform, including odds and game descriptions.

Nothing in these Terms limits jili live's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

13 Changes to These Terms

Jili live reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For material changes, jili live will notify registered players via email or an in-platform notification.

Your continued use of jili live after the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you should stop using jili live and contact support to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need help with your jili live account, please get in touch with the support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the jili live platform
• FAQ: Visit the FAQ page for answers to common questions

The jili live support team is available around the clock and aims to respond to all email enquiries within 24 hours. For urgent account issues, live chat is the fastest way to get help.